Help and Frequently Asked Questions

How do I order items online?

Browse our selection of gifts and simply add to your basket. Follow the instructions to checkout and purchase.

Do I need to register an account?

Creating an account will store details of your orders and invoices. You will be asked to enter your contact and billing address details. Payment card details are not stored in your account. You will receive an email to verify your account. Please check your spam/junk folder if you haven't received it.

What payments methods do you accept?

Payments are taken via Stripe, which accepts all major credit and debit cards.

What delivery methods do you use?

Postage is £4.50. Once payment is cleared, the item will be shipped within 72 hours.  High value items will be tracked by Royal Mail. A phone number will be required in case we need to contact you regarding delivery.

Please note some high value or delicate items will need to be collected from the shop.

Can I return an item?

Thank you for shopping with Away with the Fairies.  Your custom is greatly appreciated. We hope that you enjoy your purchase. However, if you are not completely satisfied with your purchase, please let us know.

What is your return and refund policy?

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt of proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

What is your COVID-19 policy?

Our top priority is the health and well-being of our staff and customers. Read More